I bought a corsa sport to extreme exhaust with active valves from LMPerformance and let me say worst service I've ever had to deal with once they take your money will try do nothing and insult you when speaking about your problems of the product you bought from their website. We have been in business for more then 21 years and its not from lying to people. The fact that you canceled your order will only mean you have to go back to end of the line for your part and now you will wait even longer. Also you will find this is exact information from every other vendor who sells Anderson Composites products. I know you are blaming us but this is the world we live in now with shortages and lack of workers. That includes ALL vendors, however since I am now being told from customer service reps that they are not 3-6 weeks we have updated that information on the site. Our site says VENDORS TYPICALLY TAKE 5 DAYS. I said you could call them yourself to verify this is true, we have nothing to hide. AC/SEBON gets these parts from CHINA and also we were told that they do not have enough workers to ship products out and so the lead time FOR INSTOCK ITEMS is now 3-6 weeks from ANDERSON COMPOSITES. Sorry you could not wait on this order, everything i said was the truth. Steer clear of them, order from Anderson themselves, cuts out the middle man pointing fingers at each other. Terrible customer service, terrible communication, terrible etiquette and plainly false advertisement. Now they're saying 6-8 weeks for shipping for an "in stock" item. So I do and I got Laura who is their employee for tracking and she was extremely rude to me. Owner emailed me which I have no idea who I'm talking to because there is no signature or introduction. One of their employees helped me get to the "owners" voicemail with no call back. Then I waited and waited with no follow up besides automated messages saying it's not shipping until late May now. Took a week just to process my transaction, had to call and follow up for that so it would actually be "processed". They push the blame onto Anderson composites which apparently is "understaffed" and new staff are "Damaging orders". Website says in bright green "in stock, ships in 5 days" when in fact they are not in stock. I ordered a carbon fiber demon hood for my challenger.
0 Comments
Leave a Reply. |